About us Indicia Worldwide is an insight and technology-led communications agency with global production expertise. Why we exist: we create new value At Indicia Worldwide, our philosophy is one of ‘creating new value’. We create new value at every step of the journey that a brand takes to market, by driving an increase in marketing performance and reducing costs in marketing execution. For our clients and their customers, we are building mutually-beneficial partnerships. We see this proposition, built around the perfect balance of efficiency and effectiveness, as pioneering, entrepreneurial and, above all else, sustainable. Our substantial investment in our technology and data science capability, and resource, provide our differentiation in the marketplace. Data insight and marketing technology allow us to measure our work, evidencing ROI as the most critical metric in today’s environment. We see ROI where others don't. We are the only agency that combines creative, data and technology talent with production and procurement expertise to improve your marketing performance and efficiencies. We realise ROI for our clients by enabling them to deliver more engaging, cost-effective and sustainable customer experiences. As a business we draw on a rich heritage from the worlds of print, creative production, retail, data, digital, tech and creative, bringing these disciplines together to support global brands with their omnichannel marketing activation needs. We believe in what we do. We believe this proposition makes us unique. We have the capacity to redefine the way marketing is activated for our clients across the globe. Now, and well into the future. The output : Improved client performance by engaging consumers with brand ideas better, faster and more cost-effectively, across every step of a brand's journey to market. Purpose of the role As a QA-QC Manager, you will be responsible for the strategy and implementation of quality assurance and quality control for Promotional Print and Packaging, Displays and signages, Temporary and Permanent Displays, Digital POSM, and marketing activation delivered by the supply chain in Indonesia. Working collaboratively with operations and suppliers to develop and implement quality assurance and QC process improvements. This role is responsible for the defined services in Indonesia, based in Jakarta. Key Responsibilities: QA QC processes and compliances Develop QA strategy for preventing defects, avoiding failures to ensure reduction or elimination of failures in quality. With QA, focus on the product quality, that guarantees that the processes, QC standards, and procedures are suitable for the various categories for the above scope, and are properly implemented in the QC plan. Develop, implement, and maintain quality control guidelines and processes to ensure that products and services meet or exceed customer expectations. Developing standard QC reports for production and installations Provide expertise on process of quality improvements with operation team Implement QA QC processes with suppliers, conduct refresher training (need basis) Preparing NCR and corrective action plan for QC failures Conduct internal audits to verify that quality control processes are being followed. Continuous improvements to analyse processes, identify weaknesses, eliminating problems or gaps to help improve the standard of quality within the supply chain. Keep up to date with industry developments and new technologies that can improve quality control processes. Onsite QA QC Oversee the inspection and testing of products to ensure that they meet quality standards. Develop and maintain quality control protocols and procedures, including inspection plans, testing methods, and data analysis techniques. Manage the QA QC audits of suppliers, ensure full compliance by supplier to their processes. Evaluate new suppliers and products to ensure that they meet quality standards. Monitor and assess prototype production to set up QA QC for mass production. Monitor production quality control, ensure adherence to QA/QC process. Inspections, Shipping, and Installations Inspection of finished goods – matches prototypes and meets QC standards. QC reporting Post campaign review Ongoing QA-QC process improvements and suggestions Communicate quality control results to management and take corrective action where necessary. Implement QC measurement matrix and enforce corrective actions. Monitor and review customer complaints and feedback to identify areas for improvement in quality control processes. Skills, knowledge, experience and exposure Any bachelor’s degree but preferred in a relevant field of supply chain management, logistics, business administration. 10+ years of experience in QA-QC and supply chain management role, preferably in commercial print or Point-of-Sale (POS) industry Knowledge of QC, supply chain processes and systems, such as procurement, manufacturing, warehousing, and transportation Knowledge of relevant legislation, regulations, and standards (e.g. customs regulations, hazardous materials regulations) Abilities to develop QA-QC processes and implementation in fieldwork. Preferably having an understanding of various printing and POS manufacturing processes, and raw materials used in the Print and POSM industry. The mindset to navigate the role Ensure meeting of high ethical standards related to the QA/QC process. Ability to analyse data and make informed decisions The softer skills that we believe, will help you thrive in this role Excellent communication and interpersonal skills Contribute to a positive work environment and promote teamwork. Strong problem-solving and decision-making skills Role Requirements Some travel along with out of hours and flexible working will be required We are an equal opportunities employer and as such, will make any reasonable adjustments to accommodate the needs of all candidates. If you have any such needs or requirements in the context of your interview, please notify us so that we can make the appropriate arrangements.